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Why the monitor/TV is displaying only with black and white?


Reply: Time:2009-8-5  
Please make sure that the DVR color format and the monitor/TV color format are the same. 
Please also check if the monitor/TV can support the color format (PAL/NTSC) from the DVR.
Title:DVR     Time:2009-7-24  

Why the DVR is not working after connected to power supply ?


Reply: Time:2009-8-5  
Please make sure the power switch at the back-side of the DVR is ON.
Title:DVR     Time:2009-7-10  

Why does the DVR respond very slowly after boot up?


Reply: Time:2009-8-5  
1. The DVR system will check all the data on the hard-disk. This will slow the DVR loading speed
2. Hard-Disk errors will cause the system to check the hard-disk slowly. 
Title:DVR     Time:2009-7-31  

Why the DVR system will repeat reboot after switch is on?


Reply: Time:2009-8-6  

1. Hard-disk is not FAT32 format, or hard-disk has logic error will cause system reboot. 

2. Please check if the color format(PAL/NTSC) in the record setting is correct.  

    If the DVR is set to PAL but the video input is NTSC,  the SYSTEM will keep on rebooting, 

    and vice versa.


Title:DVR     Time:2009-2-10  

Why the DVR will freeze while playing back-up or check play-back information?


Reply: Time:2009-8-6  
Please make sure the hard-disk connection is correct.
 
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